GoChirp.com Privacy Notice

This Privacy Notice ("Privacy Notice") applies to your interaction with Chirp ("Chirp," "Company," "we," "us," or "our") in the normal course of business and through our website at https://gochirp.com/ ("Site") or any online or mobile site or application that we own and control (collectively, "Services"). For residents of the European Economic Area (EEA), this notice is provided pursuant to Article 13 of EU General Data Protection Regulation No. 2016/679 ("GDPR") and in general in observance of the principle of transparency set forth in the GDPR.

We are committed to safeguarding the privacy of users of our Services. Please read this Privacy Notice carefully before using our Services. By using or accessing our Services, you agree and consent to this Privacy Notice, including our use and disclosure of information about you in the manner described in this Privacy Notice.

1. Information We Collect

The information we collect depends on the products and features of the Services that you use and how you interact with us. Some of your information is provided by you directly to us when you interact with our Services, as described below.

1.1 What Personal Information Do We Collect?

We may collect the following "Personal Information" about you when you use our Services:

  • Identifiers: Your name, login credentials, birth date, Internet Protocol (IP) address, company information, contact information (including phone number, email address, work address, or home address), health information, and any other information that identifies or is reasonably capable of identifying you.

  • Commercial Information: Financial information, purchase history, submissions, and payment card information, including credit or debit card information, that you provide through the Services.

In general, you will know what Personal Information you provide to us because you actively and voluntarily consent to providing it (e.g., when you create an account, submit an order, or fill out a form on the Site). We also may receive Personal Information from third parties.

1.2 What Non-Personal Information Do We Collect?

We may collect Non-Personal Information about you whenever you interact with our Services, especially the Site. "Non-Personal Information" may include information about the device you use to access the Services, including operating system, web browser type, traffic logs, mobile network information, any referring web page you were visiting before you connected to the Services, and other information about your use of the Services, including geographic location of use, navigation patterns, searches, page views, date and time you use the Services, and duration of use.

2. How Do We Use Your Information?

We collect, use, or process your Personal Information and Non-Personal Information to administer our Services to you, pursue our legitimate interests, and perform contractual obligations, including to:

  • Process transactions and administer our business.

  • Perform our contractual obligations.

  • Develop and improve our Services.

  • Contact users and customers.

  • Conduct surveys for marketing purposes.

  • Seek voluntary feedback.

  • Comply with legal obligations and prevent illegal activity, fraud, or abuse.

  • Use the information as otherwise described in our agreements or online submission forms.

3. Sharing of Personal Information

We do not rent or sell your Personal Information. We may share your Personal Information with others, such as our subsidiaries or affiliates, contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information secure and to use it only for the purposes for which we disclose it to them.

3.1 International Data Transfers

By using the Services, you understand and consent to the collection, storage, processing, and transfer of your Personal Information to our facilities in the United States and those third parties with whom we share it as described in this Privacy Notice.

4. GDPR Compliance for EU Data Subjects

4.1 Data Retention Period

We retain your Personal Information as long as necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required by law.

4.2 Data Subject Rights

Residents of the EEA may be entitled to certain rights under the GDPR, including:

  • Right to revocation of consents

  • Right of access

  • Right to rectification

  • Right to erasure

  • Right to restriction of processing

  • Right to data portability

  • Right to lodge a complaint

5. Security Measures

We use technical and organizational measures, such as encryption technologies, to protect Personal Information against loss, misuse, and unauthorized access. However, we cannot guarantee the complete security of these measures.

6. Cookies Policy

We use cookies and similar technologies to enhance your experience, analyze trends, and personalize content and advertisements. You may set your browser to refuse cookies, but this may limit your ability to use certain features.

7. Children’s Privacy

Our Services are not directed to individuals under 18 years of age. If you are a parent or guardian of a child under 18 who has provided Personal Information, please contact us for its removal.

8. California Privacy Rights

8.1 Shine the Light Law

California residents may request information regarding the disclosure of their Personal Information to third parties for direct marketing purposes.

8.2 CCPA Compliance

California residents may request access to, deletion of, and information regarding our use of their Personal Information.

9. SMS Consent & Compliance

If you elect to receive marketing text messages from us, either via our website or by sending a text message indicating your consent, you are providing your prior express written consent to receive recurring marketing or promotional text messages from us (each, a "Text Message") sent through an automatic telephone dialing system. These may include cart abandon messages. Message frequency varies. This service is optional and is not a condition for purchase. You can opt out of receiving any further Text Messages from us at any time by replying "STOP" to any Text Message you receive from us.

For help, reply "HELP" to any Text Message you receive from us or email customerservice@gochirp.com. Your mobile provider’s message and data rates may apply. If your carrier does not permit Text Messages, you may not receive them. We and the wireless carriers (such as T-Mobile) will not be liable for any delays in receipt or failure to deliver Text Messages.

Data obtained from you in connection with Text Message services may include your cell phone number, provider’s name, and the date, time, and content of your text messages. We may use this information in accordance with our Privacy Policy. If you change or deactivate your phone number, you must update your account information to prevent inadvertent communication with anyone who acquires your old number.

10. Updates

This Privacy Notice is subject to change. Please review it periodically. Your continued use of the Site following changes means that you accept the revised Privacy Notice.

11. How You Can Contact Us

For questions about this Privacy Notice, please contact: privacy@gochirp.com or write to:

Chirp Innovation, LLC d/b/a Chirp
3900 Traverse Mountain Blvd Suite 300
Lehi, UT 84043
USA